|
We at Fleming & Company Glasgow are proud to fly the flag of our Quality Management System Registration to ISO9001 - 2008. Since first registration was gained in 1994 our quality management system has made us more efficient and given our customers the assurance they are dealing with a customer focused orgaisation. Our performance is underpinned by eight management principles: - a customer focused organisation
- leadership
- the involvement of people
- ensuring a process approach
- a systematic approach to management
- a factual approach to decision making
- mutually beneficial relations
continuous improvement
Our ongoing registration is monitored by an independent Quality Assessor, who reports annually on his findings. The key benefits of registration are policies and objectives are set by 'top management' understanding customer's requirements with a view to achieving customer satisfaction improved internal and external communications greater understanding of the organisation's processes understanding how statutory and regulatory requirements impact on company and our customers clear responsibilities and authorities agreed for all staff improved use of time and resources reduced wastage greater consistency and traceability of products and services
|
